F.A.Q.

Got Questions? We’ve Got Answers!

Do you take insurance?

It is unfortunate that almost all insurance companies refuse to cover medical weight loss, even though being overweight is a clear health risk. You are certainly free to check with your provider. If our services are covered by your insurance, we are happy to provide invoices for reimbursement. We do not process any insurance.

What medications are used?

We use a variety of medications according to the symptoms of the patient during each exam. We tailor them according to the needs of each individual. Please see the online quiz for more information.

Do you treat people with thyroid issues?

Yes. However, your thyroid medications and treatments will be continued by your own doctor.

I have some medical issues, can I be treated?

Generally, our medications are very safe for most people. We have many patients with controlled high blood pressure and diabetes. Please contact our offices regarding your concerns.

Do you treat minors?

Our medications have been successfully and safely used on many different age groups. However, we do require parental supervision during office visits and treatment of minors.

What form of payment is accepted?

We accept cash, credit/debit cards, and check in all of our offices.  We also accept flexible spending account cards.  Payment is due in full at the time of the visit.

Is the medication given in the office or do I need to have a prescription filled?

We can write a prescription for you to take and have filled at the pharmacy of your choice. Our medication is also dispensed on site, which is generally cheaper and more convenient. Most of our patients enjoy the convenience of taking their medications home without the hassle of prescriptions.

Do you offer any discounts or promotions?

Yes! We currently offer a “refer a friend” discount; Refer a friend to us and earn $20 off for both you and your friend! You can refer an unlimited number of friends! We also offer occasional promotions. Please ask about any promotions when you call our office.

Can I take medication while pregnant?

No. Discontinue the medication as soon as you find out you are pregnant.

What is your inclement weather policy?

In the event of inclement weather, please call the office for information regarding closings.

How quickly can I get an appointment?

Appointment time varies. We do our best to accommodate our new patients as quickly as possible and reserve slots just for new patients! Please contact our offices to schedule an appointment.

What if I missed my appointment? Will I be able to be seen right away? Can I receive medication before my next appointment?

We kindly ask that you call if you are unable to keep your appointment. When you call to cancel your appointment, we will reschedule you at that time. Because our offices are busy, there may not be another available appointment time immediately. For the safety of our patients, you must wait until your next visit to get your medications. For this reason, we ask that you keep your scheduled appointments.

General, Concerns, or Comments:

Please feel free to call any one of our offices or send us an email at rivasweightloss@live.com. We will get back to you promptly!

More Questions?

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For further questions, please contact us via email or by phone. Please visit a location near you.

If you would like to make an appointment, please contact a location nearest you.

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